clientflow_backend/RELEASE_NOTES_v4928_1_5_21.md

v4928.1.5.21 — Chatwoot message formatting hotfix

Fix

• Preserve operator-written line breaks when sending public messages to Chatwoot.
• Chatwoot renders message content as Markdown-like text, where single newlines can be collapsed into spaces.
• ClientFlow now formats outgoing Chatwoot messages with Markdown hard breaks before posting, so price lists and manually separated lines remain readable after sending.

Scope

• Applies to public Chatwoot sends through:
  • send_public_message
  • send_public_message_with_attachments
• Does not change the editable draft shown to the operator.
• Does not alter the saved communication body in ClientFlow; the formatting is applied at the Chatwoot delivery boundary.

Validation

• python -m compileall -q app
• python -m pytest -q
• Added tests for price-list line break preservation.