Import ClientFlow production v4928.1.5.132.4

app/persistence.py

@@ -254,6 +254,28 @@ def mark_raw_event_processed(
         })
 
 
+def mark_raw_event_error(raw_event_id: str, error: str) -> None:
+    """Regista erro de processamento sem marcar o evento como processado.
+
+    Isto evita filas silenciosas: o evento deixa de ficar em
+    processed=false/ignored=false/processing_error=null, mas continua elegível
+    para recovery explícito com scripts administrativos.
+    """
+    with engine.begin() as conn:
+        conn.execute(text("""
+            UPDATE raw_events
+            SET
+                processed = FALSE,
+                ignored = FALSE,
+                processing_error = :error,
+                processed_at = now()
+            WHERE id = CAST(:raw_event_id AS UUID)
+        """), {
+            "raw_event_id": raw_event_id,
+            "error": str(error or "processing_exception")[:1000],
+        })
+
+
 def get_state_for_conversation(conversation_id: str | None) -> CurrentState:
     if not conversation_id:
         return CurrentState()
@@ -288,3 +310,52 @@ def get_state_for_conversation(conversation_id: str | None) -> CurrentState:
             "last_created_at": str(row.get("created_at")),
         },
     )
+
+
+def get_recent_chatwoot_public_context(
+    conversation_id: str | None,
+    *,
+    current_source_event_id: str | None = None,
+    max_messages: int = 2,
+) -> list[str]:
+    """Devolve as últimas mensagens públicas Chatwoot para contexto LLM.
+
+    Usado quando o webhook não traz `conversation.messages`. Lê raw_events já
+    guardados e exclui a mensagem atual para evitar que o LLM confunda histórico
+    com o email recebido agora.
+    """
+    if not conversation_id:
+        return []
+
+    with engine.begin() as conn:
+        rows = conn.execute(text("""
+            SELECT
+                source_event_id,
+                payload #>> '{message_type}' AS message_type,
+                payload #>> '{content}' AS content,
+                created_at
+            FROM raw_events
+            WHERE source_system = 'chatwoot'
+              AND event_type = 'message_created'
+              AND conversation_id = :conversation_id
+              AND COALESCE(payload #>> '{content}', '') <> ''
+              AND (CAST(:current_source_event_id AS TEXT) IS NULL OR source_event_id <> CAST(:current_source_event_id AS TEXT))
+              AND COALESCE(payload #>> '{private}', 'false') <> 'true'
+            ORDER BY created_at DESC
+            LIMIT :limit
+        """), {
+            "conversation_id": str(conversation_id),
+            "current_source_event_id": str(current_source_event_id or "") or None,
+            "limit": max(1, int(max_messages or 2)),
+        }).mappings().all()
+
+    lines: list[str] = []
+    for row in reversed(rows):
+        role = "BLIF" if str(row.get("message_type") or "").lower() == "outgoing" else "Cliente"
+        content = str(row.get("content") or "")
+        content = " ".join(content.split())
+        if len(content) > 360:
+            content = content[:359].rstrip() + "…"
+        if content:
+            lines.append(f"- {role}: {content}")
+    return lines